Privacy Policy

Last updated: 15 April 2026

Introduction

Slippin Ocu operates the website slippinocu.pro and provides music education services. This Privacy Policy explains how we collect, use, store, and protect information about individuals who use our website or engage with our services.

We are committed to protecting your privacy and handling your data responsibly. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

When you contact us, book lessons, or interact with our services, we may collect:

  • Your name and contact details including email address
  • Information about your musical background and learning goals
  • Lesson scheduling preferences and attendance records
  • Payment information for lesson fees
  • Any other information you choose to share when communicating with us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information such as your IP address, browser type, and operating system
  • Information about your visit, including pages viewed and time spent on the site
  • Referral source and navigation patterns

Information About Children

For students under the age of 16, we collect information provided by parents or guardians. This may include the child's name, age, and any relevant information about their musical education. We do not knowingly collect information directly from children without parental consent.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage music lessons and related services
  • To communicate with you about scheduling, payments, and lesson-related matters
  • To maintain accurate records of attendance and progress
  • To process payments and maintain financial records
  • To respond to enquiries and provide customer support
  • To improve our teaching methods and services
  • To comply with legal obligations and safeguarding requirements
  • To analyse website usage and improve user experience

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill our obligations in providing music lessons and services you've requested
  • Legitimate interests: To operate our business effectively, improve our services, and maintain records
  • Legal obligation: To comply with tax, accounting, and safeguarding requirements
  • Consent: Where we have obtained your explicit consent for specific purposes, such as marketing communications

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We work with trusted third parties who assist with payment processing, accounting, and website hosting. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal requirements: We may disclose information if required by law, court order, or regulatory authority, or to protect the rights and safety of our students, staff, and business.
  • Safeguarding: In cases where we have concerns about a child's welfare, we may share information with relevant authorities as required by safeguarding protocols.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Current student records are maintained throughout your time with us and for six years after your final lesson, in accordance with accounting and legal requirements.
  • Financial records are kept for a minimum of six years to comply with tax regulations.
  • Safeguarding records are retained in accordance with relevant statutory guidance.
  • Website analytics data is retained for up to 26 months.

Once information is no longer required, it is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical records in locked cabinets
  • Encryption of electronic data and secure password protection
  • Restricted access to personal information on a need-to-know basis
  • Regular security reviews and staff training on data protection

While we implement robust security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the highest standards.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to erasure: In certain circumstances, you can request that we delete your personal data.
  • Right to restrict processing: You can ask us to limit how we use your data in specific situations.
  • Right to data portability: You can request that we transfer your data to another organisation in a structured format.
  • Right to object: You can object to processing based on legitimate interests or for marketing purposes.
  • Rights related to automated decision-making: We do not use automated decision-making or profiling.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to requests within one month.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Significant changes will be communicated to current students and parents via email where appropriate.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Slippin Ocu
14 Meadow Lane
Bristol
BS3 2JH
United Kingdom

Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk